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It is very simple, select www.farmacia teles.com, enter your access email and choose a 6 digits password and go. If you can not remember your password, the system generates a new one and sends it to your email. I can later be changed in your account information.
Back to topWhat can I buy?
You can buy all the products available in pharmacy and in particular medicinal products subject to medical prescription (MSRM), nonprescription drugs (MNSRM), food supplement, OTC products, skin care products, toiletries, oral health, dietary supplements, osteopathy products, among others. If you want a specific not available product, request it by email to info@farmaciateles.com, by fax to +351213619063 or call +351213638176.
Are there any restrictions for product purchase?
There is no restriction on the purchase of products.
How to order?
Select products and add them to the shopping cart. Please complete the form which is available on our website at www.farmaciateles.com. In the case of customers in Lisbon, they can order by fax 213619063 or email info@farmaciateles.com and submit the original recipe when you receive the medicines.
Is it mandatory to register in the store to shop?
Yes, it is mandatory to fill the following fields (*):
I am resident abroad, can I purchase in your shop?
Of course, we deliver your order anywhere in the world. Any situation regarding legal restrictions on the entry of products in the destination country or customs expenses associated with the order are the sole responsibility of the client.
How can I cancel my order?
The order cancellation can be done before it has been sent, by sending e-mail to info@farmaciateles.com.
Back to topHow can I be sure that you've received my order?
After finalizing the order and making the payment you will receive a confirmation in your email. If you have questions or want to know what state your order is if you could see the record of your request in the transaction history.
How do I know how much I'll have to pay?
At the end of the buying process is an indication of the amount payable.
How can I pay?
After the application of the order, the system automatically provides various hypotheses of payment:
Note: Depending on the mode of payment chosen the costs may vary. In case of payment by bank transfer is its mandatory that you send us the transfer receipt to info@farmaciateles.com
Back to topHow is the delivery service done?
If you order free sale products or medicines that don't require a prescription (MNSRM) delivery will be made by a carrier. If it comes to medicinal products subject to medical prescription (POM) delivery of products will be made by an employee of Pharmacy.
Can I order medications that have to be kept in cold?
For logistical reasons, the Farmácia Teles only ensures the transport of cold products to customers exclusively in the municipality of Lisbon.
What are the costs of shipping products and delivery times to customers from Lisbon?
For customers of parishes of Lisbon - Alcântara, Ajuda, Belém, Restelo, Campo de Ourique, Lapa and Santos, the product delivery is free at the following times:
For customers of other parishes of Lisbon and the neighboring municipalities, have a shipping fee of € 3 per order, in the following schedule:
What are the costs of shipping products and delivery times to customers from other destinations?
At the end of each order is provided to transport the cost of their order because vary with the delivery zones.
Delivery times:
Can I return a product?
Farmácia Teles has always been concerned with the quality of service, storage and delivery of products. However, if the products are damaged and provided that they meet the following conditions may return them:
Note: For reasons of hygiene and safety are not accepted returns of the following products: drugs, open or damaged packaging, products subject to temperature control, perfumery, cosmetics and food products. In case of doubt or cancellation of your order please send us your request by email to info@farmaciateles.com
Back to topIs it safe to buy in your website?
Of course, Farmácia Teles is authorized to market pharmaceutical products and to provide the same over the Internet by INFARMED. The products offered by Farmácia Teles meet quality standards and respect the rules of selling products online.
What happens to my credit card data?
Farmácia Teles does not store the data of your credit card, they are used only for processing payments
Who will have access to my personal data?
Only the customer and Farmácia Teles. The processing of data is done in compliance with legislation on the protection of personal data and subject to computer processing, the data is used exclusively for Farmácia Teles to process purchases and to send news, promotions or benefits if the customer so wishes. Farmácia Teles does not give any information of customers to third parties.
Who ensures the safety of the quality of products offered by Farmácia Teles?
INFARMED is the entity in Portugal which controls the activity of pharmacies. products sold in the pharmacies are validated and monitored by INFARMED - National Medicines and Healthcare Products Authorized.
Back to topThe Virtual Card is a card made available to consumers of products in www.farmaciateles.com site that accumulates points when purchasing goods and that will be folded by conversion (points in euros) on future purchases.
When entering www.farmaciateles.com the user has access to their available points.
The allocation of points is variable depending on the type of product and conditions negotiated by the laboratories every time.
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